Privacy Policy for Sparkle & Structure
Last Updated: June 16, 2025
Welcome to Sparkle & Structure! We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how Sparkle & Structure ("we," "our," or "us") collects, uses, discloses, and protects the personal information of our clients, website visitors, and service users ("you").
By using our services or accessing our website at www.sparkleandstructure.com, you agree to the collection, use, and disclosure of your information as described in this policy.
1. What Personal Information Do We Collect?
We collect personal information that is necessary to provide our cleaning services and to operate our business effectively. This may include:
Contact Information: Name, address, email address, phone number.
Property Information: Details about your home or commercial space (e.g., number of bedrooms/bathrooms, square footage, type of business, specific cleaning instructions, photos/videos you upload of areas to be cleaned).
Payment Information: Billing address, credit card details (processed securely via third-party payment processors – we do not store full credit card numbers on our servers).
Service Preferences: Preferred cleaning times, frequency, specific requests.
Communication Records: Notes from phone calls, emails, or messages related to your service.
Website Usage Data: Information about how you interact with our website (e.g., IP address, browser type, pages visited, time spent on site) collected through cookies and analytics tools.
2. How Do We Collect Your Personal Information?
We collect information through various methods, including:
Directly from You: When you contact us for a quote, fill out a booking form on our website, communicate with us via phone or email, or provide information during an in-person consultation.
Through Our Website: Via online forms, cookies, and website analytics tools when you visit www.sparkleandstructure.com.
Through Third-Party Service Providers: When you use our online payment processors or scheduling software.
3. How Do We Use Your Personal Information?
We use your personal information for the following purposes:
To Provide and Manage Our Services: To schedule and perform cleaning services, understand your specific cleaning needs, manage your account, send service reminders, and communicate about your appointments.
To Process Payments: To process invoices and collect payments for services rendered.
For Communication: To respond to your inquiries, provide customer support, and send important service-related updates.
For Marketing and Promotions: To send you information about special offers, new services, or promotions that may be of interest to you (you can opt-out at any time).
For Internal Operations: To improve our services, train our staff, manage our business, and perform internal audits.
For Safety and Security: To ensure the safety of our staff and clients, and to protect against fraud or unauthorized access.
For Legal and Regulatory Compliance: To comply with applicable laws, regulations, and legal processes.
4. How Do We Disclose Your Personal Information?
We may disclose your personal information to third parties only in the following circumstances:
To Our Employees and Subcontractors: To the extent necessary to perform their duties and provide the cleaning services you requested. All our employees and authorized subcontractors are bound by confidentiality obligations.
To Third-Party Service Providers: We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors (e.g., Square, Stripe), scheduling software, website hosting, email service providers, and analytics providers. These providers are obligated to protect your information and only use it for the purposes for which we disclose it to them.
For Legal Reasons: If required by law, court order, or governmental regulation, or if we believe it's necessary to protect our rights, property, or safety, or that of our clients or others.
In Case of Business Transfer: In connection with a merger, sale of company assets, or acquisition of all or a portion of our business by another company.
We do not sell your personal information to third parties.
5. Data Security
We implement reasonable physical, technical, and administrative safeguards to protect the personal information we collect and maintain. This includes using secure servers, encryption for sensitive data transmission (like payment information), and restricting access to personal information to authorized personnel only. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to provide our services, to comply with our legal obligations, resolve disputes, and enforce our agreements.
7. Your Privacy Rights
Under Canadian privacy laws (such as PIPEDA), you have certain rights regarding your personal information:
Right to Access: You have the right to request access to the personal information we hold about you.
Right to Correction: You have the right to request correction of your personal information if you believe it is inaccurate or incomplete.
Right to Withdraw Consent: You have the right to withdraw your consent to our collection, use, and disclosure of your personal information, subject to legal or contractual restrictions and reasonable notice. Please note that withdrawing consent may affect our ability to provide certain services to you.
Right to Lodge a Complaint: You have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.
To exercise any of these rights, please contact us using the contact information provided below.
8. Cookies and Tracking Technologies
Our website may use "cookies" and other tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us understand how you use our site, improve navigation, analyze trends, and personalize content.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
9. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page with an updated "Last Updated" date. Your continued use of our services or website after any changes indicates your acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise your privacy rights, please contact our Privacy Officer at:
Sparkle & Structure Email: Sales@sparkleandstructure.com
Phone: 437-778-9043